Shipping Policy

At Smartzstores, we strive to deliver your orders as quickly as possible. Please note that end-of-year orders may experience a 5-7 day delay. We appreciate your understanding as our carriers work hard to ensure all deliveries arrive before Christmas and New Year.

Currently, our support phone lines are overloaded. For assistance, please contact us via email, and we’ll respond within 24 hours.

Handling & Delivery Times

• Handling Time: 1-2 business days.
• Delivery Time: 1-5 business days.

All orders are processed within 1-2 business days (excluding weekends) upon receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped.

Standard Shipping typically takes about 5 business days to arrive.

U.S. Shipping Rates

• Shipping Fee: Calculated as 25% of the total order value, with a minimum fee of $5.99.
  • If 25% of your order total is less than $5.99, a minimum fee of $5.99 will apply.
  • If 25% of your total order is greater than $5.99, the fee will be 25%.

U.S. Tax Rates

• Sales Tax: 12% of the total order value.

Shipment Delays

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Thank you for choosing Smartzstores and for your understanding during the busy holiday season!