Return & Refund Policy

At Smartzstores, you have 30 days from the delivery date to request a return.

Important: If a claim regarding a defective product is found to be false, we reserve the right to refuse the return request after careful consideration.

Return Eligibility

To be eligible for a return:

  • Items must be in the same condition as when received, unworn or unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.

How Can Customers Return Products?

  1. Contact Support: Reach out to our support team at [email protected] to request a return. Once you receive a response, follow these instructions:
  2. Pack Your Items: Place all returned items in their original packaging along with a printed copy of your purchase confirmation email and the return label.
  3. Ship the Return: Take the package to your local post office or chosen courier and ship it to the address provided on your return label.

For any further questions about returns, you can contact us at [email protected].

How Will Customers Get the Return Label?

Return labels will be sent via email upon approval of your return request.

Damages and Issues

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

For questions about specific items, please contact us.

Exchanges

To ensure you get the item you want, return the original item following the steps above. Once accepted, place a new order for the replacement item.

Return Shipping Costs

Customers are responsible for return shipping costs.

Restocking Fee

A restocking fee of $5.00 USD applies to each return.

Refunds

Once we receive and inspect your return, we’ll notify you about the refund status. If approved, you’ll receive an automatic refund to your original payment method. Please allow 1-2 billing cycles for the refund to reflect on your statement, as processing times may vary with banks or credit card companies.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account.
  2. Contact your credit card provider, as processing times can vary.
  3. Contact your bank for further assistance.

If you still haven’t received your refund, please contact us at [email protected].

Contact Information

Smartzstores Online Store
Email: [email protected]